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About Us

Mountain Peak is the imprint used by Good Word Communication Services Pvt. Ltd.  Good Word was registered in 2002 to provide consultancy services in Language, Culture and Education. In 2005 we published our first book and since then have published over 50 books in both Hindi and English. Good Word provides contract publishing services to individuals or organisations.

 Contact Us

Physical Address: Kanu Chambers (First Floor), C-2 Sanwal Nagar, near Sadiq Nagar Main Market, New Delhi – 110049, INDIA.

Postal Address: PO Box 4541, Hauz Khas, New Delhi – 110016, INDIA

Phone/fax: +91 (0)11 26256606

E-mail: enquiries@mountainpeak.biz

Website: www.mountainpeak.biz

Use of Our Website

 

Welcome to our website. If you continue to browse and use our website, you are agreeing to comply with and be bound by the terms and conditions of use, which together with our privacy statement governing Mountain Peak’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term “Mountain Peak” or “us” or “we” refers to the owner of the website whose registered office is detailed under our contact details.  The term “you” refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

 

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for our use: Your name and contact details; your purchasing history with Mountain Peak; information about credit cards and payment details.

 

Neither we nor any third parties provide provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using this website and any information or material available from it. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

Because of the nature of some of the publications listed you assert that you will not be offended by the material and will accept all responsibility for the purchase and use of the products.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

 

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, we exclude all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised us of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the date thereon or any other direct or indirect, consequential and incidental damages.  None of your statutory rights as a consumer are affected.

 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India.

 Delivery

Customers can select from the delivery options available on the website when they check out their purchase.

 

Mountain Peak will package and send you your order from its offices within 15 working days of receipt of the order and payment provided stocks are available. We are unable to provide a guarantee of time for delivery once the package leaves our offices in New Delhi.

Prices and Terms of Payment

Prices listed are market retail price and are tax inclusive, in Indian rupees for customers in India only.

 

VPP is a cash-on-delivery service provided by Indian Post.  Payment may be made at the time of collection from Indian Post.

 

If you are in Delhi you may wish to select the payment by cash option and visit our office where you can see other books and collect your purchase.

 

The cost of delivery of your purchase by courier is calculated from your delivery address and the weight of the product.  The cost of delivery by India Post’s Book Post service is included if delivery is by this method.

 

Payment for your purchase to be delivered by courier must be in advance by Demand Draft, Money Order, Credit Card or Debit Card (through CC Avenue for customers in India).  Payment for courier delivery may also be made by Net Banking. To arrange this facility please email us at enquiries@mountainpeak.biz for details of our bank account and details required on our bank statement.

 

If you are an organisation, institution or retail outlet and a regular customer you may request to make payment by business cheque.

 

Some items are free of delivery charges and this will be reflected in the checkout page.

 Cancellation Returns & Refunds

Cancellation of orders, where payment is made by Credit Card or Debit Card, will be permitted up to 10 days from the date of placement of order without incurring a cost.  Cancellations after this period will incur a 10% cancellation fee.  Where payment is made by Net Banking, a cancellation fee of 10% will be charged.  Orders placed using VPP, Money Order, Business Cheque or Demand Draft will not incur a cancellation fee.  In all cases where cancellation is requested, you are requested to provide us with details of the order. Refunds for cancelled orders will be processed by us within three (3) working days of receipt of advice from you

 

If an order is placed for a product that is out of stock at the time the order is received, we will inform you of this and provide you the option of cancelling the order or accepting delivery of the order as soon as the product is available.

 

Products bought from the Mountain Peak website cannot be returned unless they have a defect or arrive damaged.  In this case you are requested to contact us on line at enquiries@mountainpeak.biz to advise us of the defect or damage within ten (10) days of receipt of the product by you. Upon receipt by us of the defective or damaged product, we will send you a replacement at no additional cost to you.

 

Any claims for non-delivery of an item must be made to us within three (3) months of the date of placement of the order.  These claims may be made to us on line at enquiries@mountainpeak.biz. Please quote the order reference number and the details of the order if making a claim.

Privacy Notice

 Mountain Peak will not share or disclose your contact details with any other party unless required to do so by law.

 

Mountain Peak collects the following information from you: Your name and contact details; your purchasing history with Mountain Peak; information about credit cards and payment details.

 

The information collected about credit cards and payment details is kept on an encrypted, secure computer server. The information is therefore completely confidential between Mountain Peak and you

 

Before sending credit card details please make sure the website address is prefixed by https.  This ensures that all transactions are secured by SSL (Secure Sockets Layer) encryption.

 

In order to improve our customer service we do keep track of customer details and purchasing histories and may at times use them to offer you special deals or to keep you up to date with our latest publications.

 

If, for any reason you do not want to receive information from us or would like to be removed from our mailing list, either contact us or you can modify your details by going to the Manage Account section.

Debit/Credit Cards

Payment with debit and credit cards is made through CCAvenue.  CCAvenue accepts VISA, MasterCard, American Express, Diners Club International and JCB Credit Cards as well as MasterCard Debit Cards (Maestro and Cirus) and VISA Debit Cards (VISA Electron and PLUS).

 

CCAvenue also accepts payment with ATM cum Debit Cards for customers holding such cards in India. Payment with ATM cum Debit Cards will be accepted for cards from the following banks: Canara Bank, Citibank, Indian Overseas Bank, Punjab National Bank, State Bank of India and Union Bank of India.

 

Mountain Peak will accept payment using the above listed cards.

 

Net Banking

 

Mountain Peak will also accept payment directly from Indian bank accounts (commonly called Net Banking).  This is facilitated to us by CCAvenue.

 

CCAvenue has been approved as a Super/Master Merchant by Andhra Bank, Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda (Retail Banking & Corporate Banking), Bank of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, City Union Bank, Development Credit Bank, Deutsche Bank, Federal Bank, HDFC Bank, ICICI Bank, IDBI Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya Bank Ltd., J & K Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, Punjab National Bank (Corporate Banking), Royal Bank of Scotland, Standard Chartered Bank, South Indian Bank, State Bank of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Mysore, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd, The Bank of Rajasthan, Union Bank Of India, United Bank of India, Vijaya Bank and Yes Bank.

Conditions of acceptance of order

Mountain Peak will accept your order subject to successful payment for the product(s) ordered.

 

Please refer to our other terms and conditions regarding Delivery, Prices and Terms of Payment and Cancellation, Returns and Refunds.

 

Order process

 

The process for ordering products from Mountain Peak involves selecting an item or items from our website and following the purchase and payment process defined therein.

 FAQ

What types of books do you sell?

Mountain Peak distributes Indian Christian publications.

 

What does Mountain Peak do?

 Our goal is to print excellent books – in terms of content and quality. We contract publish for authors and organisations who want their books to be professionally published and who don’t have the in-house capabilities to do so. We ensure that our books are edited and proof-read and that they are designed to be attractive and effective publications. We also stock books produced by individuals, organisations and other publishers, and we are the Indian distributors for books produced by SAIACS Press, the publishing division of the South Asia Institute of Advanced Christian Studies, Bengaluru, India.

 

I am outside India and wish to purchase one of the products on your website. How may I do this?

You may still purchase online at our website.  We will package your order and send it to you.

 

How do I pay for products I purchase?

 We accept payment by Demand Draft, Money Order, Credit/Debit Card or by Net Banking.  Please refer to Prices and Terms of Payment for details.

 

Another question?

 If you have another question for us please email us at enquiries@mountainpeak.biz.